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A founder reached out during a period when the business and life she had worked so hard to build no longer felt the way she thought they should. She was exhausted. The pressure of making decisions, leading the business, managing the team, and carrying the responsibility of it all had slowly taken its toll. She…

An organization was preparing for significant growth while facing increasing customer expectations, operational complexity, and growing pressure on frontline teams. Leadership understood something important. Facilities alone wouldn’t shape the future customer experience. People would. They had a clear vision for the experience they wanted to create, but with hundreds of people contributing to that experience…

A not-for-profit organization initially reached out looking for a workshop. What quickly became apparent through our conversations was that they had a much bigger opportunity sitting quietly in the background. Leadership had been discussing a transformational initiative for some time. They believed deeply in its potential and knew it could create meaningful impact for their…

When the founder of a growing professional services firm reached out, she was excited about what was possible. The business was growing, opportunities were emerging, and the team was evolving. There was real momentum and plenty of reasons to be optimistic about the future. But with growth came complexity. Which opportunities should we pursue? How…

She said, “KA, it’s like 10,000 tiny cuts, you know?” Oh, I know. For a time, instinct was enough to run your business. You just knew what made it tick. Your vision, your purpose… it lived IN you. And it got you this far. But now you’re growing. And suddenly, there are more layers between…

Hey, business owner. If it were easy, everyone would be doing it. The isolation. The quiet worry. The overwhelming responsibility of being the one everyone looks to. I’ve pushed through dinner parties and holiday mornings with anxiety bubbling under the surface because I didn’t want to burden the people I love. From stitching together payroll…

For me? My Mom. And Angela Bower. (If you remember Angela Bower, you’ve just officially aged yourself alongside me. 😉) As a little girl, I’d watch my mom slip on her blazer and head out the door to work. She was confident. Driven. Professional. And kind. I admired the way she carried herself and I…

In 2009, I signed a lease for my very first office. It was a tiny space in The Financial Building, rented from the kind and generous Don Pickard. He gave me a great deal but even then, committing to that expense felt huge. I was in my twenties, had two little kids, a heart full…

In April, I had the incredible honour of receiving the Distinguished Alumni Award from the Holland College Foundation and Alumni. Standing at the podium, I felt an enormous wave of gratitude not just for the award, but for the journey that led me there. Because if you had asked me back in high school what…

There are moments in your career when you find yourself in full alignment. For me it happens every time I step on stage. I look out at a room full of people, (strangers, technically) but somehow, you feel like you know them. And they know you. Not your title. Not your bio. But the real…